Case 2 - Ben & Jerry's (a)

Section 1: Introduction Process Consultation (PC) is the creation of a relationship that allows the leaf node to perceive, understand, and act on the process events that hand within an organization in order to improve the shoes as defined by the client (Cummings & Worley, pg. 253). In the grapheme involving Ben and Jerrys a adviser was brought in to work with the founders, senesce of directors, managers, and employees in order to undertake organizational development and similarly to bring the people, functions, aspirations, and directions together (Cummings & Worley, pg. 306). Schein proposes ten principles to guide process consultants actions: Always try to be helpful Always stick to in touch with the current reality Access your ignorance Everything you do is an intervention The client owns the problem and the solution Go with the flow Timing is crucial Be constructively opportunist with confrontive interventions Everything is information; errors will always occur and are the bloom source for learning When in doubt, share the problem (Cummings & Worley, pg. 254). As the consultant in this case dove into the workings of Ben & Jerrys these principles were evident throughout the case.

After spending time with the board, and interviewing key managers and rung at Ben & Jerrys, the consultant concluded that the company had much readiness and also some concerns. It was decided that while the leadership was seen as the companys greatest strength, they were also seen and its greatest weakness. As a result the consultant decided to start the organizational development at the top and to focus on group building. Teambuilding refers to a broad range of planned activities that are aimed at helping groups improve the way they accomplish tasks, enhance their interpersonal and problem solving skills, and increase team performance (Cummings & Worley, pg. 263). Teambuilding is ace type of Human Process Intervention. In addition thither are... If you want to get a full essay, order it on our website: Orderessay

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