Ritz Carlton

Running Head: RITZ-CARLTON Ritz-Carlton Name Class Instructor Date Abstract The Ritz-Carlton is a high-end hotel that prides itself in world-class service. Customers that hobble at the Ritz-Carlton, whether at their hotels, spas, golf courses or high life residential condominiums can rest assured they will experience lavishness at its finest. The leaders of the Ritz-Carlton ensure that their mission, vision, goals and organizational culture be met by their highly trained and qualified staff. Their superior products and serve are re straightawayned through off the world. For this reason, they have the distinction of having twice received the coveted Malcolm Baldrige National Quality Award. Company Background The Ritz-Carlton started out as one hotel in Boston in 1927. It is now known as The Ritz-Carlton Hotel Company and is an independently operated division of Marriott International. The incorporate headquarters is now located in Bethesda, Maryland. The participation boasts a roster of 38,000 employees operating 73 hotels worldwide spanning in 24 countries from the United States, East Asia, the Middle East and Europe to southwest America and the Caribbean (The Ritz Fact Sheet, n.d.).

Besides offering exceptional hotel services, The Ritz-Carlton is besides sought out for their spas, world class golf courses, luxury residential condominiums and leadership center which according to the company website, has welcomed thousands of ranking(prenominal) executives, managers and line staff from a variety of industries (The Ritz Fact Sheet, n.d.). Leadership The boss Operating Officer and chairperson is Simon F. Cooper. Cooper joined the company in February 2001 from the Marriott International and served for three years as chairman of Marriott Lodging Canada, which included the New England Region, and Senior Vice President of Marriott Lodging International. Prior to joining Marriott, Cooper was President and question Operating Officer of Delta Hotels and Resorts (Cooper, n.d.).... If you want to get a enough essay, order it on our website: Orderessay

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