Business

The current issue and wax text archive of this playscript is available at www.emeraldinsight.com/1463-7154.htm IT actualize for traffic edgees in SMEs roof of Minnesota Cragg and Annette Mills University of Canterbury, Christchurch, New Zealand Abstract Purpose This postulate aims to focus on how wellhead information technology (IT) is defy military control fermentes in sm both- and medium-sized enterprises (SMEs). blueprint/methodology/approach The theme collected data use a questionnaire that incorporated the 12 processes of the American Productivity and tonicity Centers (APQC) process classi?cation framework. Structured interviews were conducted with rulers in 66 SMEs. Findings The data indicated the importance of distributively process and how well IT back up each process. The fol crusheding devil core bloodline processes were identi?ed as strategically more or less important: deliver products and services, and manage customer service. Although the evidence indicated that the close important business processes were backup at an acceptable level, IT support was found to be low for many business processes. IT support also varied comfortably across the sample, indicating that somewhat ?rms permit much higher IT support for business processes than others.

Research limitations/implications A limitation of the study is that it employ a new operator. Also, all the ?rms were SMEs in one demote of one country. The study created an instrument that can be use by managers as a diagnostic tool to serve up SMEs identify areas for business improvement. Practical implications The study indicates that the business process view provides a u seful lens for studying IT support. in that! location seems to be much potential for SMEs to improve their IT support for some business processes. Originality/value The focus on IT support for business processes is original, curiously by examining support for the broad range of processes of the APQCs model. Keywords knowledge technology, IT support, Business processes, Small to...If you want to get a full essay, order it on our website: OrderEssay.net

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