This report is intended to identify and provide an thought on how to further improve Ottershaw branch of Zinns Burgers and Pizza, as requested by Chris Pike (Manager).
component part (a)
Ive determine the following problems from the case study:
Late closing hours, 3am
mature of employees at supervisory government agency i.e. Night Managers
i.Night managers were unremarkably the same age as or younger than round of the other employees
(Assignment booklet, p.14)
High twist aroundover of staff
Lack of training
i.night managers do not receive any formal training for this role (Assignment booklet, p.13)
Employees attitude and behaviour
i.Managers were finding that there were informal practices and behaviours at eaterys which undermined the standardized procedures. (Assignment booklet, p.14)
Bonuses offered only to managers and assistant managers
Pressure on managers to reduce waste
i. principal office introduced a bonus system based on unsold, damaged or wasted food.
(Assignment booklet, p.14)
Threat of CCTV installation
i.placed a notice on the noticeboard, stating that if employees continued to waste food whence surveillance cameras would be installed within all public areas of the restaurant (Assignment booklet, p.
15)
New employees being influenced by current employees
i.It did not dart long for the new employees to become influenced by the culture of the conventional staff. (Assignment booklet, p.14)
Out of date equipments, piece of furnitures and menus
i.The décor and furniture look tired, cooking equipment needs replacing, the menus require updating (Assignment booklet, p.13)
Part (b)
To access the problems with Zinns Burgers and Pizza, I decided that using a SWOT analysis would allow me to take into consideration the umteen different external and internal factors of Zinns Burgers and Pizza, and in turn maximize their strengths and opportunities while minimizing weaknesses and threats.
SWOT stands for...If you want to get a full essay, order it on our website: Orderessay
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